FAQ

Yes. We sell official K-pop albums, light sticks, photocards, apparel and merchandise, sourced directly from South Korea.

Products are imported from South Korea, so delivery usually takes about 10 to 15 business days to reach Chile. The estimate for each item is shown on its product page. Customs, flights and couriers can occasionally add a few days.

No. Our prices already include the costs of importing the product into Chile. The only extra cost is shipping within Chile to your address, which is shown before you complete your purchase.

All prices are in Chilean pesos (CLP) and include applicable taxes unless stated otherwise.

Albums with random inclusions (photocards, postcards, polaroids) are packed by the manufacturer, so we can't choose or guarantee a specific member, design or version, and we can't exchange items for not receiving a particular one.

Once an order has shipped from South Korea or is being imported, it can't be cancelled for personal reasons, and we don't accept returns for a change of mind. If an item arrives damaged, defective, incomplete or different from what you ordered, contact us and we'll review it under Chilean consumer law.

Keep the original packaging and, if you can, record a video while unboxing sealed items. Then contact us with your order number, a description of the problem and photos or video so we can review your case.

Once your order is handed to the courier in Chile, we share the tracking information so you can follow it. Online order tracking on our site is coming soon.

Tap "Chat now" on any page to talk to us in the live chat, or send us a message through the contact page. We reply as soon as we can.