Last updated: October 8, 2026
Everything SeoulBrilla sells is sourced from South Korea and imported to Chile for you. Here is how shipping, cancellations and returns work. These are the same rules as in our Terms of Service.
Shipping and delivery
Products sold by SeoulBrilla are sourced and handled directly from South Korea. The estimated arrival date or timeframe for each product is shown on its respective product listing.
The published price of a product includes the costs associated with importing it into Chile, so customers won't need to make additional payments for import taxes or duties, unless expressly stated otherwise.
The only additional cost related to fulfillment is shipping within Chile, from our dispatch point to the address provided by the customer. This shipping cost is calculated and shown to you when you complete your purchase, based on the delivery address, size, and characteristics of the order.
The delivery timeframes shown on each listing are estimates and may be affected by factors outside SeoulBrilla's control, such as customs processes, international transport, flight availability, logistics conditions, courier companies, or other circumstances beyond our control.
Once an order is handed off to the courier service in Chile, delivery timing and conditions depend on that company. SeoulBrilla will provide available tracking information so you can monitor your order.
SeoulBrilla doesn't guarantee an exact delivery date when delays are caused by third parties or external circumstances. That said, we'll do our best to keep you informed of any situation that could significantly affect your order's estimated timeframe.
Cancellations and returns
Due to the nature of the products SeoulBrilla sells — albums, official merchandise, limited editions, and collectible items imported from South Korea — cancellation requests are subject to the order's current status and applicable regulations.
Once an order has shipped from South Korea or is in the process of being imported, it can no longer be cancelled for personal reasons, without prejudice to any rights consumers may have under Chilean law.
SeoulBrilla doesn't offer exchanges or returns based on personal taste or a change of mind, including cases where a customer isn't satisfied with the design, color, version, member, or content of the product received.
For albums and products that include photocards, postcards, polaroids, or other inclusions randomly distributed by the manufacturer, we don't accept exchanges or returns for not receiving a specific photocard, member, design, or version the customer was hoping for, since these inclusions depend directly on the manufacturer's own distribution.
Likewise, normal variations in manufacturing, printing, color, cutting, or other minor details typical of mass production aren't automatically considered defects, as long as they don't affect the product's use or essential characteristics.
If a product has a manufacturing defect, arrives damaged, is missing contents, or doesn't match what was ordered, the customer should contact SeoulBrilla so the case can be evaluated under the legal warranty and other rights established by Chilean law.
To help with the review, we recommend keeping the original packaging and recording photos or video of the unboxing, especially for sealed items. This record may be requested as supporting evidence when evaluating the case.
Requests must be made through our official contact channels, including the order number and a description of the issue, along with photos or videos when possible.
SeoulBrilla reserves the right to request additional evidence or consult with the supplier or manufacturer when necessary to determine the cause of the issue.
Nothing in this section limits the right of withdrawal or the legal warranty where applicable under Chilean law.