Last updated: October 8, 2026
At SeoulBrilla, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and what rights you have over it.
1. Information we collect
We collect the information you provide directly when you create an account, place an order, or contact us, including:
- First and last name.
- Email address and phone number.
- RUT, for billing purposes.
- Shipping and billing address.
- Order history and shipping quotes.
- Your account credentials (your password is stored encrypted, never in plain text).
- Your preferred browsing language (Spanish or English).
- Messages you send us through our live chat or contact form.
We don't collect or store your payment card details — these are processed directly by Flow.cl, our payment provider.
2. How we use your information
- To process and deliver your orders, including sending shipping quotes by email.
- To create and manage your account, including account activation and password recovery.
- To communicate with you about your order, your account, or your support inquiries.
- To send you email in the language you selected on the Site.
- To apply discounts you're entitled to, such as the welcome discount on your first order.
- To improve our Site and prevent fraud or misuse.
3. How we share your information
We don't sell your personal information to third parties. We share data only with the providers necessary to operate SeoulBrilla, including:
- Flow.cl — to process your payments securely.
- Logistics and shipping providers — to coordinate shipping your order from Korea.
- BufoChat — our live chat platform, to provide you with support.
- Infrastructure and email providers — for the Site to function and to send notifications.
We may also disclose information if required by law or to protect our legal rights.
4. Cookies and similar technologies
We use cookies to keep you logged in, remember your shopping cart, your preferred currency and language, and for the Site's general operation. You can set your browser to reject cookies, though this may affect some Site features.
5. Security of your data
We implement reasonable security measures to protect your personal information, including encrypted password storage. However, no system is completely foolproof, so we can't guarantee the absolute security of information transmitted over the internet.
6. Data retention
We keep your personal information for as long as your account remains active or as needed to meet our legal, accounting, or order-management obligations.
7. Your rights
You can access, review, and update most of your personal data directly from your account dashboard at any time. You can also ask us to correct or delete your personal information by writing to [email protected], subject to information we're legally required to retain.
8. Children's privacy
SeoulBrilla isn't directed at minors, and we don't knowingly collect personal information from minors without parental or guardian consent.
9. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any change will be published on this page along with its update date.
10. Contact
If you have questions about this Privacy Policy or how we handle your personal information, contact us at [email protected] or through our live chat.